This study aims to determine predictors and moderators of tourism well-being among destination emotions (DES) (total, joy, love, and positive surprise), loneliness (UCLA) (total, affinities, and isolation) and reasons to travel. Regression and moderation analyses were carried out; factor analysis (exploratory and confirmatory) to validate the emotions destination scale were performed. Marital status, family as a reason to travel, love (DES), positive surprise (DES), and affinities (UCLA) explain tourism well-being variance. Of the motivations for traveling, only family and work proved to moderate the relationship between DES and its subscales and tourism well-being. Traveling in Portugal or abroad was a moderator in the relationship between DES and its subscales and tourism well-being. The relationship between destination emotions and tourism well-being is stronger when people do not travel for family or work; this relationship is also stronger when people travel within Portugal than when traveling outside Portugal.
024 – Project Management Maturity in the Biotechnology Industry
This paper contributes to the development of project management in companies that integrate biotechnology in their processes, given the increasing importance of this sector under the current context. The main goal is to assess project management maturity in a sample of companies that involve biotechnology processes, identifying their main weaknesses and strengths in project management. A quantitative approach was applied by analyzing the data collected through a questionnaire structured with the K-PMMM Level 2. This work allowed to diagnose 96 companies of this emerging sector, still scarcely studied as concerns project management. All participating companies recognized the importance of project management, however there are still several steps to consolidate the evaluated project management practices, once only about 12,5% reached the whole five life cycle phases of project management maturity. The originality of this work relies on the structure of the data analysis that allowed to highlight the multidimensional and simultaneous perspective of the project management maturity process. That is, a process that recognizing the need and added value of project management, implementing methodologies and tools, and having the executive and line management support. These factors must be taken care of in parallel to evolve the organization´s capacities to manage its projects consistently and long term. The study revealed that part of the participating companies meets this simultaneous multidimensional approach, although still very incompletely.
023 – Quality Control 4.0: A Way to Improve the Quality Performance and Engage Shop Floor Operators
Cláudia Silva, António Borges & José Magano
International Journal of Quality & Reliability Management (forthcoming)
Organizations must focus on increasingly complex and customized products and production processes integrated into technological and digital evolution. Thus, shop floor operators have a more significant number of complex tasks with responsibility for their quality control, looking for high productivity levels. However, there are human limitations to deal with the increased amount of information/data resulting from the integration of new technologies. As such, the main research objective is to answer the following research question “How can the combination of recent smart technologies with the human factor contribute to employees’ involvement at the shop floor level and thus improve quality control?”. This study follows a qualitative research approach by developing a singular case study in CPMG PSA Group – Peugeot Citroën, where two innovative Information Technology (IT) projects were implemented following the continuous improvement methodology PDCA cycle. This work contributes to highlighting the human-centered approach in the discussion of Quality 4.0 development. The main theoretical contribution of this research is the identification of a set of key elements that should be present in the integration of the information technologies in quality control, namely: Prioritizing the quality problems supported by the fundamentals knowledge and tools of traditional Quality Management (QM); building multidisciplinary teams at different organization levels; following approaches that promote continuous improvement; developing the human-centered and user-friendly perspective; implementing solutions as directly as possible in the workstation; and finally, enabling an effective communication and motivation strategies. The projects presented may inspire other organizations to integrate information technologies solutions in quality control, following the implementation process and the essential elements described in these examples. Thus, this research stresses that one should customize these projects with the involvement of shop floor operators in a human-centered and user-friendly perspective, both at the preliminary and succeeding stages. This research presents two original and customized projects, bridging the technological perspective with the human factor in the digital transformation era, supporting the worker, not replacing it.
021 – Climate-Driven Variability in the Context of the Energy-for-Water Nexus: a Case Study in Southern Portugal
Maria C. Neves, Katherine Malmgren & Rui Mendonça Neves