{"id":4174,"date":"2022-03-19T13:02:09","date_gmt":"2022-03-19T13:02:09","guid":{"rendered":"https:\/\/cicee.autonoma.pt\/?post_type=publicacoes&#038;p=4174"},"modified":"2022-03-21T08:55:58","modified_gmt":"2022-03-21T08:55:58","slug":"004-predictors-of-hotel-clients-satisfaction-in-the-cape-verde-islands","status":"publish","type":"publicacoes","link":"https:\/\/cicee.autonoma.pt\/en\/publicacoes\/004-predictors-of-hotel-clients-satisfaction-in-the-cape-verde-islands\/","title":{"rendered":"004 &#8211; Predictors of Hotel Clients&#8217; Satisfaction in the Cape Verde Islands"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Tourism has been fundamental for countries\u2019 economic development, and Africa is the destination with the biggest tourism growth potential. Using 1414 travelers\u2019 online reviews collected from TripAdvisor, the present work aims to understand which variables predict the satisfaction of Cape Verde\u2019s hotel clients. Satisfaction was analyzed using sentiment analysis and ANOVA to predict the effect of the gathered variables on clients\u2019 satisfaction. Results indicate that 90% of the clients revealed positive satisfaction and that nationality, date of stay, and previous traveler experiences affect satisfaction. Contrarily to our predictions, there is no statistically signi\ufb01cant evidence that gender in\ufb02uences satisfaction. The \ufb01ndings of this study will help hotel marketing managers to align their strategies accordingly and meet their clients\u2019 expectations.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tourism has been fundamental for countries\u2019 economic development, and Africa is the destination with the biggest tourism growth potential. Using 1414 travelers\u2019 online reviews collected from TripAdvisor, the present work aims to understand which variables predict the satisfaction of Cape Verde\u2019s hotel clients. Satisfaction was analyzed using sentiment analysis and ANOVA to predict the effect [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_members_access_role":[],"_members_access_error":""},"anos_publicacoes":[97],"class_list":["post-4174","publicacoes","type-publicacoes","status-publish","hentry","anos_publicacoes-97"],"acf":[],"_links":{"self":[{"href":"https:\/\/cicee.autonoma.pt\/en\/wp-json\/wp\/v2\/publicacoes\/4174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cicee.autonoma.pt\/en\/wp-json\/wp\/v2\/publicacoes"}],"about":[{"href":"https:\/\/cicee.autonoma.pt\/en\/wp-json\/wp\/v2\/types\/publicacoes"}],"wp:attachment":[{"href":"https:\/\/cicee.autonoma.pt\/en\/wp-json\/wp\/v2\/media?parent=4174"}],"wp:term":[{"taxonomy":"anos_publicacoes","embeddable":true,"href":"https:\/\/cicee.autonoma.pt\/en\/wp-json\/wp\/v2\/anos_publicacoes?post=4174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}